About Us
Join Comfort Click, a premier e-commerce MNC specialising in branded nutraceuticals and healthcare products for both retail and pets. Since our inception in 2005, we've rapidly expanded, now serving multiple countries across Europe.
Our UK headquarters, along with our dynamic Indian offices in Hyderabad and Vadodara, are at the forefront of continuous innovation, strongly focused on nurturing in-house talent. We cultivate a collaborative culture, driven by both our management and employees. In our fast-paced and energetic environment, decision-making is swift, offering you the chance to grow professionally alongside experienced experts, including our senior management and company owners.
Come and be an integral part of Comfort Click's exhilarating growth story, where your efforts and contributions are deeply valued.
The Job
A successful Social Media Manager possesses a combination of creativity, strategic thinking, and analytical skills, along with a deep understanding of social media platforms and their audiences. Effective communication and the ability to adapt to changing trends are also crucial for success in this role.
Key Responsibilities
Strategy Development
Develop a comprehensive social media strategy that aligns with overall business goals and objectives.
Identify target audiences and create content that engages and resonates with them.
Stay updated on industry trends and incorporate new social media features and platforms into the strategy.
Content Creation and Curation
Create and curate engaging and shareable content for various social media platforms, including text, images, and videos.
Develop a content calendar to ensure a consistent posting schedule.
Monitor trending topics and incorporate them into the content strategy when relevant.
Analytics and Reporting
Monitor and analyse social media metrics to measure the effectiveness of campaigns and strategies.
Provide regular reports on key performance indicators (KPIs) and use insights to optimise future campaigns.
Adjust strategies based on data-driven insights to improve overall performance.
Social Media Advertising
Develop and execute paid social media advertising campaigns to reach specific target audiences.
Manage advertising budgets effectively and optimise campaigns for maximum return on investment (ROI).
Collaboration
Collaborate with cross-functional teams, including marketing, public relations, and customer service, to ensure a cohesive brand message across all channels.
Work with influencers and brand advocates to expand the brand's reach.
Stay Informed on Social Media Trends
Keep up-to-date with the latest trends and innovations in social media marketing.
Experiment with new features and formats to keep the brand's social media presence fresh and engaging.
Team Leadership
Hire, Lead and manage a team of social media professionals, including content creators, community managers, and analysts.
Provide guidance, mentorship, and support to team members.
Task Delegation
Delegate tasks and responsibilities based on team members' strengths and expertise.
Ensure that team members are assigned tasks that align with their skill sets.
Training and Development
Provide ongoing training to team members on social media best practices, platform updates, and industry trends.
Foster a culture of continuous learning within the team.
Performance Management
Set clear performance expectations and goals for team members.
Conduct regular performance evaluations and provide constructive feedback.
Recognise and reward team members for achievements.
Communication
Establish effective communication channels within the team.
Conduct regular team meetings to discuss strategy, share updates, and address challenges.
Innovation and Creativity
Encourage a culture of innovation and creativity within the team.
Provide space for team members to contribute ideas and experiment with new approaches.
About You
You have at least 5 years of experience in a similar role in the e-Commerce industry.
Bachelor's degree in Marketing, Communications, Business, or a related field.
Proven experience as a Social Media Manager or in a similar role.
In-depth knowledge of social media platforms, trends, and best practices.
Strong leadership and team management skills.
Excellent written and verbal communication skills.
Analytical mindset with the ability to interpret data and derive actionable insights.
Creative thinking and problem-solving abilities.
Familiarity with social media advertising platforms and tools.
Ability to work in a fast-paced and dynamic environment.
Benefits
Market-leading pay rates.
Performance-based incentives.
95% of management promoted from within.
Service recognition awards.
Regular performance recognition awards.
Fantastic social events.
Dynamic, motivated international team.
What are you waiting for?
It doesn't surprise us that we have become one of the most popular employers within the industry. We pay well, invest in people and have fun whilst recognising your contribution.
We are proud to have become an internationally award-winning employer and want to continue our success through you. A lot of people want an opportunity to showcase their talent and be recognised for it. If you are considering a move, just get in touch with our team who would be happy to help answer any of your questions. If you are ready to apply, simply email us a copy of your latest CV together with your expectations and why you think you are ideal for this role!