About Us
Join Comfort Click, a premier e-commerce MNC specialising in branded nutraceuticals and healthcare products for both retail and pets. Since our inception in 2005, we've rapidly expanded, now serving multiple countries across Europe.
Our UK headquarters, along with our dynamic Indian offices in Hyderabad and Vadodara, are at the forefront of continuous innovation, strongly focused on nurturing in-house talent. We cultivate a collaborative culture, driven by both our management and employees. In our fast-paced and energetic environment, decision-making is swift, offering you the chance to grow professionally alongside experienced experts, including our senior management and company owners.
Come and be an integral part of Comfort Click's exhilarating growth story, where your efforts and contributions are deeply valued.
The Job
The Marketplace Performance Analyst will be responsible for analysing and interpreting data from various online marketplaces, identifying trends, and providing actionable insights to drive growth and optimise performance. The ideal candidate will have a deep understanding of online marketplace (mainly Amazon) dynamics, along with strong analytical and communication skills.
Key Responsibilities:
Data Collection & Analysis
Gather and analyse performance data from UK / EU and US marketplaces such as Amazon, eBay, and others.
Develop and maintain dashboards to track key performance indicators, sales trends, and customer feedback.
Reporting & Insights
Produce regular reports on marketplace performance, PPC performance, highlighting areas of concern and opportunities for growth.
Collaborate with marketing and sales teams to ensure strategies align with data-driven insights.
Optimisation & Strategy
Identify opportunities to optimise product listings, pricing, and promotional strategies based on marketplace trends and competitor analysis.
Support the launch of new products or entry into new marketplaces by providing data-driven insights and recommendations.
Collaboration & Feedback
Work closely with customer service and operations teams to understand and address customer feedback and issues related to marketplace sales.
Share insights and collaborate with teams to ensure a consistent and positive customer experience across all marketplaces.
Competitive Analysis
Monitor and report on competitor activities, pricing, and promotional strategies within the marketplace environment.
Stay updated on marketplace platform changes, trends, and best practices to ensure our strategies remain current.
Qualifications:
Bachelor’s degree in business, Analytics, Marketing, or a related field.
2-4 years of experience in data analysis, with specific expertise in online marketplaces.
Proficiency in analytics tools such as Google Analytics, Marketplace-specific analytics platforms, and Excel/Google Sheets.
Strong analytical, organisational, and problem-solving skills.
Excellent communication skills with an ability to present complex data in a clear and actionable manner.
A proactive approach, with the ability to anticipate changes and adapt strategies accordingly.
Benefits
What are you waiting for?
It doesn't surprise us that we have become one of the most popular employers within the industry. We pay well, we invest in people and have fun whilst recognizing your contribution.
We are proud to have become an internationally award-winning employer and want to continue our success through you. A lot of people want an opportunity to showcase their talent and be recognized for it. If you are considering a move, just get in touch with our team who would be happy to help answer any of your questions. If you are ready to apply, simply email us a copy of your latest CV together with your expectations and why you think you are ideal for this role!